Privacy Policy

Information We Collect

We gather information that is necessary to operate our services, manage player accounts, and comply with regulatory requirements. This may include details provided during registration, such as your full name, date of birth, email address, residential address, and telephone number.

When you make deposits or withdrawals, we also collect payment information including card numbers, bank account details, and transaction records. We may obtain additional data from identity verification processes required by law, such as copies of government-issued identification documents.

Automatically Collected Information

Our systems automatically record certain technical information whenever you visit our website. This includes your IP address, browser type and version, device operating system, pages visited, time spent on each page, and referral sources. This data helps us understand how our platform is used and improve the overall experience.

How We Use Your Information

The information we collect serves several important purposes. Primarily, it allows us to create and maintain your account, process deposits and withdrawals, and provide customer support when needed. We also use this data to verify your identity, prevent fraud, and meet our legal and regulatory obligations including anti-money laundering requirements.

With your consent, we may send you personalised offers, bonuses, and updates about new games or promotions that we believe will interest you. You can choose to stop receiving marketing communications at any time by adjusting your account preferences or contacting our support team.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share data with trusted service providers who assist us in operating the casino. These include payment processors, identity verification agencies, hosting providers, and marketing partners who are contractually obligated to protect your information and use it only for the purposes we specify.

We may also disclose information when required by law, such as to regulatory authorities, law enforcement agencies, or in response to valid court orders. In the event of a business transfer or merger, your information may be shared with the new entity while remaining subject to similar privacy protections.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyse performance. Essential cookies enable features such as remembering your login details and maintaining your game session. Analytical cookies help us understand visitor patterns and improve our services.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our platform. We also work with third-party providers who may place cookies for advertising and analytics purposes.

Data Security

We take the protection of your personal information seriously and implement appropriate technical and organisational measures to safeguard it. This includes encryption of sensitive data, secure servers, access controls, and regular security assessments. While no system can guarantee complete security, we continuously work to maintain a high level of protection for all player data.

Your Rights and Choices

You have certain rights regarding your personal information. These include the ability to access the data we hold about you, request corrections to inaccurate information, and ask for deletion of your data where permitted by law. You may also withdraw consent for certain processing activities or object to how we use your information.

To exercise these rights, please contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable regulations. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

Retention of Information

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Account information is typically retained for the duration of your relationship with us and for a period afterwards to comply with licensing and regulatory obligations.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. When significant changes are made, we will notify you through our website or by email where appropriate. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please contact our support team through live chat or by emailing our dedicated privacy address. We are committed to addressing your inquiries promptly and transparently.